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Dr Suzanne Richards (Exeter)

Senior Lecturer in Primary Care

Email: ku.ca.smp@sdrahcir.ennazus

Telephone:01392 722742

Based: St Lukes, Smeall Building, St Lukes Campus, Magdalen Road, Exeter , EX1 2LU

Biography

Dr Sue Richards joined Peninsula Medical School in January 2003 having previously worked in both the Department of Social Medicine (University of Bristol) and the Department of General Practice and Primary Care (University of Birmingham). Over the last fourteen years she has worked extensively in the field of health and social care research for older people, specialising in clinical trials methodology and the development and application of patient-based outcome measures.

Sue is leading a developing programme of work around optimising health and social care services for older people. Recently completed projects include an evaluation of interagency communication for patients with palliative care needs (Special Messages Study), the role of community mentoring services (Devon Ageing & Quality of Life Study) aimed at improving the health and well-being of socially isolated older people, and the role of group-based exercise (PI Vicki Goodwin) as a method for preventing falls, and improving physical functioning and quality of life for patients with Parkinson's disease.

Sue actively supports Professor Campbell’s programme of work around the development and evaluation of quality assessment tools in health care settings, working on the evaluation of the GMC Patient and Colleague Questionnaires. Details of her recent publications and grants awarded are given below.

Awards

Recent grants

Steel N, Bachmann M, Clark A, Campbell JL, Helney W, Richards SH, Melzer D. The dynamics of quality: a national panel study of evidence-based standards. NIHR Health Services Research programme. £212,000. Jan 2012-Jan 2013.

Melzer D, Gericke C, Richards SH, Lang I. Developing national indicators for the quality of care for older people in the UK. £238,634. June 2011-May 2014.

Campbell JL, Taylor R, Salisbury C, Lattimer V, Britten N, Green C, Richards S, Richards D, Holt T. The effectiveness and cost effectiveness of telephone triage of patients requesting same day consultations in general practice: a cluster randomised controlled trial comparing nurse-led and GP-led management systems - The ESTEEM trial. NIHR Health Technology Assessment programme. £1,887,109. Nov 2009- July 2013.

Richards SH (PI), Melzer D, Lang I, Greaves CJ, Tarrant M. Maximising health around the retirement transition. NIHR funded Peninsula Centre for Leadership in Applied Health Research and Care (PenCLAHRC) £50,000. April 2011 - Sept 2012.

Campbell JL, Wright C, Richards SH, Greco M. The evaluation of the GMC patient and colleague questionnaires for the purpose of multi-source feedback in the revalidation of UK doctors. Phase two. General Medical Council. £277,337. April 2008- Aug 2011.

Taylor R, Richards SH, Goodwin V, Campbell J, Ewings P,, Taylor A. The effect of targeted exercise on falls and function with people with Parkinson's Disease (GET uP): An economic evaluation. SFB, RCGP. 2009-2010

Richards SH, Gilbert J, Seamark C, Seamark D, Wright C. Development of a special message system to improve informational continuity in the out-of-hours care of patients with palliative care needs. SFB, RCGP. 2008-2009

Richards SH, Campbell JL, Dickens A, Greaves C, Green C, Hawton A, Taylor R. Partnerships for Older People Project Evaluation (POPPs): An economic evaluation of community mentoring (Devon Agein & Quality of Life Study). DCC & DH. 2007-2010

Richards SH (PI), Campbell JL, Dickens A, Greaves C, Green C, Hawton A, Taylor R, Devon Linkage Pilot Project - evaluating the effectiveness of community mentoring (Devon Ageing & Quality of Life Study). DCC & DWP. 2007-2010

Publications

Wright C, Richards SH, Hill JJ, Roberts MJ, Norman GR, Greco M, Taylor MRS, Campbell JL. Multisourfe feedback in evaluating the performance of doctors: the example of the UK General Medical Council Patient and Colleague Questionnaires. Academic Medicine 2012;87(12):1668-78.

Asprey A, Richards SH, Wright C, Seamark C, Seamark D, Moxon J. Transferring information to an out-of-hours primary care service for patients with palliative care needs: an action research study to improve the use of handover forms. Primary Health Care Research and Development 2012; doi:10.1017/S1463423611000600

Hill JJ, Asprey A, Richards SH, Campbell JL. Multisource feedback questionnaires in appraisal and for revalidation: a qualitative study in UK general practice. BJGP 2012;62(598):242-3.

Campbell J, Roberts M, Wright C, Greco M, Taylor M, Richards SH. Factors associated with variability in the assessment of UK doctors' professionalism: an analysis of survey results. British Medical Journal 2011;343:d6212 doi:10.1136bmj.d6212.

Goodwin VA, Richards SH, Henley W, Ewings P, Taylor AH, Campbell JL. An exercise intervention to prevent falls in people with Parkinson's disease: a pragmatic randomised controlled trial. J Neurol Neurosurg Psychiatry 2011; 82: 1232-8.

Dickens A, Richards SH, Greaves C, Campbell JL. Interventions targeting social isolation in older people: a systematic review. BMC Public Health 2011;11:647.

Dickens AP, Richrards SH, Hawton A, Taylor R, Green C, Edwards R, Greaves CJ, Campbell JL. An evaluation of the effectiveness of a Community Mentoring service for socially isolated older people. BMC Public Health 2011;11:218.

Hawton A, Green C, Dickens A, Richards S, Taylor R, Edwards R, Greaves C, Campbell J. The impact of social isolation on the health status and health-related quality of life of older people. Quality of Life Research 2011;20:57-67.

Richards SH,  Winder R, Seamark C, Seamark D, Avery S, Gilbert J, Barwick A, Campbell JL. The experiences and needs of people seeking palliative health care out-of-hours: a qualitative study. Primary Health Care Research & Development 2011:12(2):165-78.

Richards SH, Campbell JL, Dickens A. Does the method of administration influence the UK GMC Patient Questionnaire ratings? Primary Health Care Research & Development 2011;12:68-78.

Tough E, White A, Richards SH, Campbell JL. Trial myofascial trigger point needling for whiplash associated pain - a preliminary feasibility study. Manual Therapy 2010: 15:529-35.

Richards SH, Campbell JL, Walshaw E, Dickens A, Greco M. A multi-method analysis of free-text comments from the UK General Medical Council Colleague Questionnaires. Medical Education 2009; 43: 757-766.

Tough E, White A, Cummings M, Richards SH, Campbell JL. Acupuncture and dry needling in the management of myofascial trigger point pain: a systematic review and meta-analysis of randomised controlled trials. European Journal of Pain 2009; 13:3-10.

Campbell J, Roland M, Richards S, Dickens A, Greco M, Bower P. Users' reports and evaluations of out-of-hours health care and the UK national quality requirements: a cross sectional study. British Journal of General Practice 2009; 59:18-23.

Shepperd S, Doll H, Broad J, Gladman J, Iliffe S, Langhorne P, Richards S, Martin F, Harris R. Early discharge hospital at home. Cochrane Database of Systematic Reviews 2009;CD000356.DOI:10.1002/14651858.CD000356.pub3.

Wright C, Moseley A, Chilvers R, Stabb L, Campbell JL, Richards SH. Development of an early intervention to prevent long-term incapacity for work: Using an online RAND/UCLA Appropriateness Method to obtain the views of general practitioners. Primary Care Health Care Research and Development. Primary Health Care Research & Development 2009; 10:65-78.

Campbell JL, Roland M, Richards S, Dickens A, Greco M, Bower P. Users’ reports and evaluations of out-of-hours healthcare and the UK national quality requirements. A cross sectional study. British Journal of General Practice 2009;59:18-23.

Campbell JL, Richards SH, Dickens A, Greco M, Narayanan A, Brearley S. Assessing the professional performance of UK doctors: an evaluation of the utility of the General Medical Council patient and colleague questionnaires. Quality and Safety in Health Care 2008;17:187-193.

Winder R, Richards SH, Wyatt K, Campbell J. Receiving specialist welfare benefit advice within Social Services: a qualitative interview study of older people and their carers. Research Policy and Planning 2008;26:33-43.

Goodwin V, Richards SH, Taylor R, Taylor A, Campbell JL. The effectiveness of exercise interventions for people with Parkinson’s disease: a systematic review and meta-analysis. Movement Disorders. 2008;23:631-639.

Richards SH, Winder R, Seamark D, Seamark C, Ewings P, Barwick A, Gilbert J, Campbell JL. Accessing out-of-hours care following the implementation of the GMS contract: an observational study. British Journal of General Practice. 2008;58:331-338.

Campbell JL, Richards SH, Dickens A, Greco M, Narayanan A, Brearley S. Assessing the professional performance of UK doctors: an evaluation of the utility of the General Medical Council patient and colleague questionnaires. Quality and Safety in Health Care 2008;17:187-193.

Winder R, Richards SH, Wyatt K, Campbell J. Receiving specialist welfare benefit advice within Social Services: a qualitative interview study of older people and their carers. Research Policy and Planning 2008;26(1):33-43.

Richards S, Pound P, Dickens A, Greco M, Campbell JL. Exploring users’ experiences of accessing out-of-hours primary medical care services. Quality and Safety in Health Care. 2007;16:469-477.

Wilson A, Richards SH, Camosso-Stefinovic J. Patient satisfaction with intermediatge care: a systematic review. Reviews in Clinical Gerontology 2007;17:199-218.

Campbell J, Dickens A, Richards S, Pound P, Greco M, Bower P. Capturing users’ experiences of UK out-of hours care: piloting and psychometric properties of the Out of Hours Patient Questionnaire. Quality and Safety in Health Care. 2007;16:462-468.

Goodwin V, Richards SH, Campbell JL. Exploring a targeted exercise intervention to reduce falls in people with Parkinson’s disease. Agility. 2007;4-7.

Campbell J, Winder R, Richards SH, Hobart J. Provision of welfare benefits advice and the health of older people: A longitudinal observational study. Health and Social Care in the Community 2007;15:454-463.

Saukko PM, Ellard S, Richards SH, Shepherd MH, Campbell JL. Genetic testing in mainstream medicine: Qualitative study on thrombophilia. BMC Health Services Research 2007;7:82.

Tough EA, White AR, Richards SH, Campbell JL. Variability of criteria used to diagnose myofascial trigger point pain syndrome – evidence from a review of the literature. Clinical Journal of Pain 2006;23:275-286.

Wilson A, Hewitt G, Matthews R, Richards SH, Shepperd S. Development and testing of a questionnaire to measure patient satisfaction with intermediate care. Quality and Safety in Heath Care 2006;15:314-319.

Saukko PM, Richards SH, Shepherd MH, Campbell JL. Is genetic testing exceptional? Patients’ views on susceptibility to deep vein thrombosis. Social Science and Medicine 2006;63:1947-1959.

Brown J, Welton N, Bankhead C, Richards SH, Roberts L, Tydeman C, Peters TJ. A Bayesian approach to analysing the cost-effectiveness of two primary care interventions aimed at improving attendance for breast screening. Health Economics 2006;15:435-445.

Richards SH, Coast J. Interventions to improve access to health and social care after discharge from hospital: A systematic review. Journal of Health Services Research & Policy 2003;8:171-179.